Improve operational efficiency in healthcare with RPA

Providing high-quality and high-availability medical services for people with wide-ranging needs has brought several challenges in terms of operations. Strict procedures must be followed when handling sensitive data, handling paperwork, and storing health records, which act as operational challenges.

Whether it is payment processing or registering a new member, many tasks are repetitive and follow certain rules. Manually updating these digital records requires employees to spend more time, thereby reducing the time for communicating with patients.

When choosing an RPA route to simplify part of its process, hospitals can increase the transparency for their patients. By using software robots to determine the best inventory levels or claims and invoicing, processing costs can be significantly reduced. This means that doctors can now receive patients better, spend more time with them, make it easier for hospitals to serve customers, and manage timely payments.

Why automation in healthcare is so important

　　Staff shortages, data security risks and increased costs are just a few of the main problems that plague medical institutions today, and these problems will only become more serious over time.

　　One of the effective ways for organizations to deal with these tremendous pressures is to incorporate smart RPA solutions into their operational processes. These solutions can alleviate any repetitive and manual tasks associated with almost every aspect of the healthcare industry. The increase in efficiency not only plays an important role in simplifying data management and management functions, but also in terms of regulatory compliance and cost reduction.

3 aspects of digital workforce improving healthcare

　　The recent application of AI-driven technology in healthcare and life sciences has changed the rules of the game for equipment managers, medical staff, and patients. Automation can help organizations to self manage processes that can improve patient care as well as reduce risks thus acting as a strong base for more sustainable infrastructure

　　1. Improve personalized care

RPA virtual employees can scan archived records 24 hours a day to analyse treatment results, and continuously analyse medical records and related systems to help notify medical diagnosis and treatment. These robots can perform time consuming autonomous tasks, thus allowing doctors, nurses to focus on more important and valuable tasks.

　　2. Reduce compliance risks

　　Due to the high sensitivity of medical records, regulatory compliance audits are critical to the sustainability of medical institutions. However, these audits can be very time-consuming, and no human error is allowed. RPA can perform regular audits managing the compliance risk and reducing the risk of security breaches and human error.

　　3. Reduce operating expenses

　　RPA solutions in healthcare can reduce operations cost up to 30-40%. The digital workforce not only eliminates the burden on back office, but also injects speed, intelligence and efficiency into almost all business areas. Digital workforce can provide higher accuracy and efficiency and will continue to support in all uneven conditions towards the growth of healthcare and life science industries.

　RPA is applied to 5 major scenarios in the medical field

　　RPA can augment medical staff to automatically perform programmed repetitive operations on computers, allowing them to focus more on patient care. Not only that, its flexible expansion capabilities can also be easily integrated on any system of medical institutions, making information integration in the medical field easier.

　Following scenarios for the application of RPA in the healthcare industry:

　　Scenario 1. Patient appointment registration

　　Medical institutions can solve problems related to patient registration and appointment through RPA. The RPA robot can automatically collect patient data, process the appointment process, and make an appointment for the patient’s best registration time.

　　RPA scans patient data to create reports. The report can be sent to the referral manager to confirm that the appointment is valid and inform the patient whether the doctor is available. In the case that the doctor’s appointment is not available, RPA can also notify the patient in time according to the doctor’s schedule.

　　Scenario 2: Automated account settlement

　　Incorporating RPA into the entire billing process can reduce the workload of medical staff. It can view and process data across systems and platforms, and reduce payment delays and other unknown errors in the account settlement process by informing patients of the amount of their bills and speeding up payment.

　　Scenario 3. Medical bill management

　　Daily medical bills involve data interactions between many systems, and staff needs to log in and manually write down the data. The use of RPA robots for the entire process of medical bill management will shorten the time by 70% and speed up the patient’s payment cycle.

　　Scenario 4, claim management

Managing claims processing is a time-consuming task, including tedious tasks and collecting large amounts of data from different sources. If these processes are performed manually, it will cause human error and may even cause the entire claim to be processed incorrectly. Therefore, the use of RPA can extract structured and unstructured data, update the system and simplify the claim application process.